Paldean Starters Keychains

Thank you for shopping with Dazed Rainbow. We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of delivery for a full refund, exchange, or store credit, subject to the terms outlined below.

RETURN ELIGIBILITY 

To be eligible for a return, items must: 

• Be within 30 days of the delivery date 

• Be in original, unused condition and packaging intact 

• Include the original receipt or proof of purchase 

• Not be a non-returnable item (see Section 5) 

Items that show signs of use, damage not caused by shipping, or missing original packaging may be subject to a restocking fee or may not be accepted for return. 

REFUND PROCESS 

Once your return is received and inspected, we will notify you of the status of your refund: 

• Approved Refunds: Refunds will be processed to your original payment method within 5-10 business  days. 

• Credit Card Refunds: Please allow an additional 3-5 business days for the refund to appear on your  statement. 

• Store Credit: If you prefer store credit, it will be issued immediately upon approval and will not expire. • Partial Refunds: In certain situations, we may issue a partial refund (e.g., items returned after the  standard window, items not in original condition). 

EXCHANGES 

If you would like to exchange an item for a different size, color, or product: 

• Contact us at dazedrainbowgoods@gmail.com within 30 days of delivery 

• We will provide instructions for returning the original item 

• The replacement item will be shipped once we receive the returned item 

• If the replacement item is a different price, we will charge or refund the difference 

For the fastest exchange, we recommend returning the original item for a refund and placing a new order for the desired item. 

NON-RETURNABLE ITEMS 

The following items cannot be returned or exchanged: 

• Gift cards and downloadable software 

• Perishable goods (food, flowers, etc.) 

• Personal care items (opened cosmetics, hygiene products) 

• Custom or personalized orders 

• Items marked as "Final Sale" or "Non-Returnable" 

Digital products and subscriptions are non-refundable once accessed or activated, unless required by applicable law. 

RETURN SHIPPING 

• Customer-Initiated Returns: The customer is responsible for return shipping costs unless the item is  defective or we made an error. 

• Defective/Incorrect Items: We will provide a prepaid return shipping label at no cost to you. • Shipping costs are non-refundable. If you received free shipping on your original order, the actual  shipping cost may be deducted from your refund. 

We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item. 

7. DEFECTIVE OR DAMAGED ITEMS 

If you receive a defective, damaged, or incorrect item: 

• Contact us within 7 days of delivery at dazedrainbowgoods@gmail.com • Include photos of the damage or defect and your order number 

• We will provide a prepaid return label and ship a replacement or issue a full refund at your choice • You do not need to return the defective item in some cases (we will let you know) 

INTERNATIONAL RETURNS 

For international orders: 

• Returns must be shipped within 30 days of delivery 

• Customers are responsible for return shipping costs and any customs duties or taxes • Refunds will be processed in the original currency of purchase 

• Shipping times for international returns may be longer 

Please contact us before shipping an international return for specific instructions. 

HOLIDAY/EXTENDED RETURNS 

For purchases made during November 15 — December 31, the return window is extended to January 31 of the following year. All other return conditions still apply. 

CONTACT US 

If you have any questions about returns, refunds, or exchanges, please contact us: 

Dazed Rainbow

Email: dazedrainbowgoods@gmail.com

Customer service hours: Monday-Friday, 9AM-5PM CET

Thank you for choosing Dazed Rainbow. Here’s everything you need to know about our shipping process.

1. Processing Time

Orders are processed within 2-3 days of receipt. Processing takes place during business hours Monday to Friday, 9 a.m. to 4 p.m. CET. For personalized orders, please allow 10 to 20 business days for production before shipping. Production time may vary during high demand periods, such as holiday season.

2. Shipping Options & Fees

Once production is complete, orders are dispatched in 2 to 3 business days. We offer three delivery options within the Switzerland:

• Overnight: 1 to 2 business days

• Express: 3 to 5 business days

• Standard: 7 to 10 business days

Shipping fees vary based on the products you’ve selected.

3. International Shipping

We currently can not ship to EU countries. However, we ship internationally to the USA, Canada, and UK. Delivery times and fees are calculated based on the destination and order size. Customers will receive an estimate at checkout. Please note that customs fees and duties may apply at the shipping destination depending on your location.

4. Delivery Times

Delivery times are estimates and do not include the initial production period. Factors like carrier availability, weather, and holidays may impact these times. We strive to keep delays to a minimum and notify you of any significant changes.

5. Shipping Partners

We partner with the Swiss Post for all Swiss deliveries, to provide reliable service for our domestic customers. For international orders, we work with the Swiss Post and Fedex, a trusted provider with extensive global reach.

6. Tracking & Notifications

After placing your order, you’ll receive an email confirmation. Please contact us if you need further assistance.

7. Lost, Missing or Damaged Packages

If your package hasn’t arrived within the estimated timeframe or arrives damaged, please reach out to us at dazedrainbowgoods@gmail.com . We’ll work with our shipping partner to investigate and resolve any issues with your order.

8. Returns, Refunds & Exchanges

We offer refunds, returns, and exchanges for most of our products for up to 30 days after you receive them. For custom-made items, we currently do not accept returns or exchanges unless the item arrives damaged. Contact us at dazedrainbowgoods@gmail.com if there are any issues with your order, and we’ll be happy to assist.

9. Customer Support

If you have questions about our shipping policy or assistance with your order, our team is here to help. Reach out to us at dazedrainbowgoods@gmail.com and we’ll respond during business hours, within one business day.